Frequently Asked Questions
At Airport Taxi Service, we want to ensure you are properly informed and have all your questions answered. Some of the most common questions we receive are answered here. If you still have more questions, please feel free to give us a call. We’ll be happy to help.
Yes. Any cancellations of local journeys made before the time booked and before the vehicle’s dispatch will not incur any cancellation charges.
Airport Taxi Service reserves the right to cancel all services in the event of circumstances beyond our control. If you have made a payment, you will be given a refund. If the car breaks down during the journey, we will provide an alternative with a practical time allowance.
If the journey is terminated partway through the hire, no refunds will be given. If the journey was not prepaid, full fare will be due to the driver and/or we will issue an invoice that is subject to GST.
Yes, even if you are booking online or through the app.
Our app offers live taxi tracking, confirmation and arrival texts, transaction history, payment options and electronic receipts.
Yes. If you have lost an item in one of our taxis, please call us at 780-434-9359
NO SURCHARGES. We offer flat rates as opposed to flexible metered rates anywhere to and from within the City of Edmonton as well as to and from the airport, without any surcharges, regardless of when you book or what's going on in the city. Use our web booker, download our app or give our dispatchers a call for all pertinent information. (Please note there is a $2 service fee within our app)
By accessing this Website you accept all the terms and conditions of this Privacy Policy. In particular, by submitting your personal data to us, you will be deemed to have given your permission for use and disclosures referred to herein.
If you do not agree with the terms and conditions of this Privacy Policy, you must immediately cease using and accessing this Website and any content, services or products contained in or available from this Website for which you need to provide personal information.
This Privacy Policy covers our use and disclosure of your personal information, which is collected through or in connection with this Website. For the purposes of this Privacy Policy, “this Website” means all the web pages related to the Airport Taxi or Air Limousine sites excluding any links to third party sites.
Airport Taxi Service whose registered office is at Edmonton, Alberta, Canada controls the personal data collected on this Website.
Airport Taxi does not intentionally collect personal data of persons under 18 years old. If you are under 18 years old please do not send us your personal information (for example, your name, address and email address). If you are under 18 years old and you wish to ask a question or use this Website in any way which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
We collect and use personal information (including name, address, telephone number and email address) in order to:
Arrange for taxi cab or limousine services to be supplied to you
Respond to queries or requests submitted by you
Process orders or applications submitted by you
Administer or otherwise carry out our obligations in relation to any agreement you have with us
Anticipate and resolve problems with any products or services supplied to you
Better tailor and improve the features of products and services
Create products or services that may meet your needs?
As part of the products or services offered to you through our Website, the information you provide to us may be transferred to countries outside of Canada.
By way of example, this may happen if any of our servers are from time to time located in a country outside of Canada or one of our service providers is located in a country outside of Canada.
These countries may not have similar data protection laws to Canada.
If we transfer your information outside of Canada in this way, we will take steps to ensure that your privacy rights continue to be protected.
We may use third parties for the fulfilment of our obligations hereunder.
However, except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.
In the event our company, or part thereof, is acquired by another company, that company may use your personal data in accordance with this Privacy Policy.
We may store some information (commonly known as a “cookie”) on your computer when you look at our Website. We are able to read these cookies for information purposes when you revisit our Website.
The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the Website, what parts of our Website were looked at represents a computer rather than a person.
We use the cookie information to improve our knowledge of the use of our Website and to enable us to be able to ascertain whether the Website is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.
You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilize some features of the Website.
If at any time this Website offers any chat rooms, notice board facilities, newsgroups etc. we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties’ use of the personal information, which you make available to such third parties through any chat room, notice board, newsgroup etc. on this Website.
Please be careful about what personal information you disclose in this way.
If at any time this Website offers any e-mail, feedback or forum facilities, we may collect the information, which you disclose. Such information will be used in accordance with this Privacy Policy.
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.
We cannot be responsible for the privacy policies and practices of other websites even if:
You accessed the third party website using links from our Website.
You linked to our Website from a third party website.
We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.
From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.
If you would like to contact Airport Taxi or Air Limousine about our Privacy Policy, you can do so by e-mailing: information@airporttaxiservice.ca
Q: What is Your Privacy Policy?
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Airport Taxi Service has been providing exceptional, reliable, professional transportation services in Edmonton since 2006.